Oracle OSS Stack Lead

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.

With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

We are seeking an experienced Oracle OSS Stack Lead to take end-to-end ownership of Vodafone’s Oracle OSS landscape, ensuring platform stability, resilience, service availability, release governance, and continuous service improvement.

This role provides technical leadership across Oracle telecom applications including Siebel CRM, OSM, BRM and associated Oracle technologies. The successful candidate will serve as the key customer contact for critical OSS-related incidents and strategic programmes while driving Dev Ops and Site Reliability Engineering (SRE) transformation initiatives.

The role offers the opportunity to influence operational excellence, automation strategy, stakeholder engagement, and technology roadmaps supporting business priorities. Based in Newbury, the role operates within Application Operations and IT Operations functions.

• Lead end-to-end accountability for Oracle OSS platforms, ensuring high levels of availability, reliability, performance, and resilience.
• Define and deliver technical roadmaps aligned with business priorities and operational objectives.
• Drive capacity planning, risk management, and proactive service improvement initiatives.
• Ensure compliance with service management standards, SLAs, KPIs, and operational governance frameworks.
• Lead major incident response, technical recovery activities, and root cause analysis implementation.
• Improve operational performance through reduction of incident volumes and enhanced recovery times.
• Govern production readiness reviews, release planning, deployment activities, and change management controls.
• Drive automation across deployment, monitoring, and operational processes using Dev Ops and SRE practices.
• Support the adoption of CI/CD capabilities using Jenkins, Git Hub, and Azure Dev Ops.
• Define observability standards using monitoring tools such as Dynatrace, Splunk, and enterprise monitoring platforms.
• Act as the senior technical escalation point for business stakeholders, support teams, and external partners.
• Manage relationships with Oracle and third-party vendors while providing operational reporting and risk assessments.
• Lead, mentor, and develop support engineers while strengthening knowledge management and technical capability.
• Promote a collaborative Dev Ops and SRE culture across teams and functions.

• Significant experience working within Telecom IT and Oracle OSS environments.
• Strong expertise in Oracle Telecom OSS solutions, particularly Oracle OSM, or alternatively Oracle Fusion Middleware applications.
• Experience with Unix/Linux administration and Oracle SQL performance troubleshooting.
• Knowledge of cloud technologies, containerisation, and Kubernetes environments is advantageous.
• Familiarity with monitoring, observability, and enterprise operations tooling.
• Understanding of telecommunications network integrations and Oracle Fusion Middleware integration concepts is beneficial.
• Strong knowledge of Incident, Problem, Change, and Release Management practices.
• Experience working within ITIL-aligned service management environments.
• Demonstrated experience leading application support or operational teams.
• Proven capability in managing critical production services and leading major incident recovery efforts.
• Strong stakeholder engagement, vendor management, communication, and leadership skills.

• Opportunity to lead business-critical Oracle OSS platforms supporting large-scale telecommunications…