Oracle BSS Stack Lead

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.

With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient.

This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #Be Unrivalled #Create The Future

We are seeking an experienced Oracle BSS Stack Lead to take end-to-end ownership of Vodafone’s Oracle Business Support Systems landscape. You will lead the stability, resilience, availability and continual improvement of business-critical platforms, including Siebel CRM, Oracle OSM, Oracle BRM and associated Oracle telecommunications applications.

Based in Newbury and reporting to the Market Lead, this role sits within Application Operations and IT Operations. You will be the principal customer contact for critical BSS incidents and programmes, providing technical authority across operational excellence, release governance, stakeholder management and Dev Ops and Site Reliability Engineering transformation

• Own the end-to-end operation of Oracle BSS platforms, including their availability, reliability, performance and resilience.
• Define and deliver technical roadmaps aligned with Vodafone UK business priorities.
  
  Lead capacity planning, proactive risk management and continual service improvement.
• Ensure compliance with service-level agreements, operational KPIs and Service Management requirements.
• Lead technical recovery activities during major incidents and support timely service restoration.
• Govern Problem Management, root cause analysis and the implementation of preventative actions.
• Reduce mean time to recovery and prevent recurring incidents through data-led operational improvements.
• Own production-readiness reviews and govern deployment and rollback strategies.
• Coordinate release planning across multiple environments and ensure compliance with Change Management controls.
• Drive automation across deployment, monitoring and operational processes.
• Implement continuous integration and continuous delivery capabilities using Jenkins, Git Hub and Azure Dev Ops.
• Define observability standards using Dynatrace, Splunk and other enterprise monitoring tools.
• Reduce repetitive operational activity through sustainable automation.
• Build trusted working relationships with customer stakeholders, business teams and support functions.
• Act as the senior technical escalation point for critical BSS platform matters.
• Manage engagement with Oracle and other third-party vendors.
• Provide executive updates, operational reporting and clear assessments of service risks.
• Partner with Architecture, Delivery and Business teams to support service and technology priorities.
• Lead and mentor L1, L2 and L3 support engineers.
  
  Build technical capability through structured knowledge management, onboarding and workforce planning.
• Promote collaborative Dev Ops and SRE practices across the organisation.

• You have extensive experience in telecommunications IT…