Assistant Facilities Manager - Connection

Overview

This position presents an extraordinary opportunity to join a vibrant and rapidly expanding team tasked with managing The Connection, a redeveloped business estate previously known as the Vodafone Village. The primary goal of this role is to support the effective management, maintenance and continuous improvement of the estate. Working on behalf of the Landlord, you will help ensure the delivery of safe, compliant and sustainable operations while delivering a first‑class occupier experience in line with Ashdown Phillips’ high standards.

• Support the Senior Facilities Manager in ensuring compliance with all statutory, environmental and health & safety requirements.
• Assist in managing landlord and occupier expectations, ensuring high service delivery within approved financial limits.
• Help monitor budgets and service charge expenditure, achieving best value and efficiency.
• Support the planning and coordination of occupier engagement events and community initiatives within the building.
• Act as an ambassador for sustainability, contributing to the building’s ESG performance and Ashdown Phillips’ Green Apple Award commitments.
• Build and maintain strong tenant relationships, ensuring responsive and professional communication.
• Collaborate with local partners to integrate CSR and community engagement initiatives that enhance the site’s social value.

• Support the management of day‑to‑day building operations, ensuring all plant, systems and life safety equipment are maintained in accordance with PPM schedules.
• Maintain 100 % compliance across Risk Wise by uploading statutory documents, RAMS and inspection records promptly.
• Assist with the completion of monthly compliance and operational reports, highlighting key risks or actions.
• Support emergency procedures including fire drills, evacuation coordination and business continuity planning.
• Regularly inspect landlord areas, plant rooms and risers, ensuring they are safe, compliant and audit‑ready.

• Assist with the management of service partners including M&E, cleaning, security and waste contractors, ensuring SLAs and KPIs are met.
• Support procurement activities and review contractor performance, escalating issues where appropriate.
• Manage permit‑to‑work processes, ensuring all contractors are inducted, safe and compliant.

• Provide a friendly, professional point of contact for occupiers, dealing efficiently with queries or issues.
• Support the Senior Facilities Manager and wider team in delivering an outstanding occupier engagement programme, contributing ideas and assisting with events.
• Assist in preparing client updates and building performance summaries as part of monthly reporting.

• Support preparation of the annual service charge budget, collating contractor costs and supporting documentation.
• Raise purchase orders, process invoices and track expenditure against budget lines.
• Maintain accurate and organised documentation for audits and inspections.

• Support environmental and sustainability initiatives, including waste reduction, energy performance tracking and biodiversity projects.
• Help collate data for ESG and Green Apple Award submissions.
• Promote sustainable practices among contractors and occupiers through campaigns and education.
• Assist in maintaining and updating emergency response plans and procedures.
• Conduct site walks and safety checks to ensure all areas meet compliance and best practice standards.
• Coordinate with contractors and occupiers to ensure adherence to safety protocols and statutory regulations.

The selection process prioritises candidates with the right personality and attitude, with comprehensive training provided for necessary skills. The ideal applicant will possess

• Working knowledge of current health & safety and environmental legislation, with an IOSH Managing Safely qualification preferred.
• Experience managing contractors (M&E, cleaning, security) in a commercial or mixed‑use environment, with focus on quality and cost control.
• Strong organisational skills and ability to…