Customer Services Assistant

Part Time Customer Service Assistant

* Newbury

* Permanent role

Are you looking for an enjoyable part-time role in a friendly, customer-focused business? Are you organised, reliable, and confident dealing with people?

Do you enjoy building positive relationships with customers?

If so, we'd love to hear from you.

The company:

Our client based in Newbury is a family-owned, independent self-storage business operating from a modern, purpose-built indoor facility. They provide secure, accessible storage solutions in a wide range of unit sizes and pride themselves on the excellent customer service they deliver.

With a longstanding and loyal customer base, they support a diverse client base including residential customers, businesses, and non-profit organisations. They have a reputation for being friendly, professional and approachable.

The Role

We are seeking a Part-Time Self Store Assistant to work two days per week, between Wednesday and Saturday (likely to include two Saturdays per month).

After a full training period, you will work independently and take responsibility for the day-to-day running of the store. This is a trusted role where you will act as a keyholder for the business.

Your responsibilities will include:

Opening and closing the self-storage facility

Handling customer enquiries (in person, phone, and email)

Signing up new customers and managing bookings Selling packaging and storage accessories

Maintaining accurate records using their software system

Although you will often work alone, you will be fully supported. You'll take part in regular team meetings, have phone support available at all times, and benefit from a weekly half-day crossover working alongside the Self Store Manager. This is a close-knit team with strong communication and a supportive culture.

Hours

2 days per week between Wednesday and Saturday

Weekdays: 8:00am — 6:30pm

Saturdays: 8:30am — 5:30pm

Flexibility to cover colleagues' holidays is an advantage

Possibility of working one Sunday per month in the future

About You

You will:

* Be comfortable using computer software (training provided) with strong attention to detail

* Be friendly, customer-focused, and confident building rapport

* Be organised, trustworthy, flexible, and reliable

* Have a genuine reason for seeking part-time work

Competitive rate of pay with annual review

Excellent bonus scheme (after probation), earning up to E2 per hour extra, or the option to swap bonus for storage Christmas bonus

Unused holiday hours paid at year-end

Twice-yearly staff nights out

NEST pension scheme

Staff uniform provided

Free tea and coffee

If you think this role sounds like you, we would love to hear from you. Please call Kate on (phone number removed) or email us your CV