Cleanroom Account Manager

Job Details

• South
• Newbury Cleanroom
• 6/1/2026
• Full-time
• Permanent

We are looking for a proactive and customer-focused Account Manager to join our Cleanroom division. This is a key role responsible for managing and growing a portfolio of existing customers, delivering exceptional service, and identifying new business opportunities.

You’ll act as the voice of the customer internally
, building strong relationships while driving retention, growth, and continuous improvement across your accounts.

• Serve as the main point of contact for customers, ensuring a consistently high level of service
• Build strong, long-term relationships by understanding customer needs and future requirements
• Drive customer retention, identify growth opportunities, and support new business development
• Monitor and report on key performance indicators (KPIs), including retention, sales growth, and customer acquisition
• Analyse customer data, trends, complaints, and lost business to implement improvements
• Manage and negotiate customer service agreements and commercial terms, including pricing and renewals
• Address customer issues such as service concerns and outstanding debt in a professional and solution-focused manner
• Identify risks and opportunities within accounts and escalates where appropriate
• Ensure annual growth targets for your portfolio are achieved

• Strong analytical and organisational skills
• Excellent communication and relationship‑building ability
• Highly customer‑focused with a proactive mindset
• Ability to influence and collaborate across teams
• Strong attention to detail with the ability to interpret data and drive improvements
• IT literate, including Microsoft Office

• Understanding of cleanroom environments, including ISO standards and contamination control
• Knowledge of cleanroom products (e.g., garments, gloves, goggles, mops)
• Awareness of sterilisation processes such as irradiation and autoclaving
• Familiarity with pharmaceutical or biotech quality standards

• Proven experience in account management, sales, or service management
• Experience selling technical or service-based solutions with ongoing customer support
• Strong track record of delivering growth and customer retention
• Degree-level education or equivalent experience preferred
• Experience in continuous improvement initiatives is advantageous
• Driving licence essential

• Private Medical
• Employee Assistance Programme
• Life Assurance
• Company Car
• 33 Days Holiday
• On-site Parking

Circa £40,000.00

If you’re a driven Account Manager who thrives on building relationships and delivering results, we’d love to hear from you.