Security Officer

Retail Security Officer – M&S

Better places, thriving communities.

Location:

Pinching ton Lane, Newbury, Bucks, RG14 7HU

Salary: £13.96 per hour

Guaranteed 40+ hours per week

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This is not just a security role; it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• Operate in a fast‑paced retail environment, staying alert, responsive and ready to step in when needed.
• Provide customer service at the heart of the role, greeting customers as they start shopping and delivering professional support to customers and colleagues.
• Help keep our stores safe and secure: prevent loss, respond to incidents, identify risks and support safe ways of working.
• Use store technology, including mobile reporting systems and body‑worn cameras, to support store operations and incident management.
• Stay calm under pressure and act professionally and confidently when responding to challenging situations or supporting emergency procedures.
• Work closely with store colleagues to maintain high standards, support operations and create a positive environment.
• Adapt quickly to changing situations to support the store when needed.

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

All candidates must be able to provide a 5‑year checkable work history within the UK.

• £13.96 per hour
• Guaranteed 40+ hours per week
• 20% colleague discount (after a qualifying period)
• Company‑funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme