Customer Service Representative

Join to apply for the Customer Service Representative role at Inovar Packaging Group
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This range is provided by Inovar Packaging Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $65,000.00/yr

Inovar Packaging Group is one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in cutting-edge equipment and technology to deliver top-quality products. At Inovar, our culture is customer‑driven, team‑oriented, and built on win‑win partnerships.

• Competitive pay and a performance‑based bonus program
• Comprehensive benefits package (medical, dental, vision, life, short/long‑term disability)
• Tuition Assistance
• 401(k) Retirement Plan with a generous company match
• Paid Time Off (PTO)
• Career growth opportunities within a rapidly expanding company

We’re seeking a Customer Service Representative I to join our dynamic team. You will manage a portfolio of accounts, collaborating with both internal stakeholders and our customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle.

• Interact with customers via phone, email, chat, or in‑person to support product and service inquiries.
• Collect, enter, and confirm orders for new products or additional services.
• Act as the first point of contact for customer concerns; elevate to specialists or other team members as needed.
• Ensure timely and accurate resolution of customer issues.
• Maintain detailed records of customer interactions, tracking inquiries, feedback, and resolutions.
• Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery.
• Support artwork routing, proof approvals, and job tracking to keep projects on schedule.

• Excellent written and verbal communication.
• Strong customer‑service orientation with a solution‑driven approach.
• Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., ERP or Label Traxx).
• Ability to navigate multiple priorities while maintaining attention to detail.

• High school diploma or equivalent.
• Previous customer service experience required; manufacturing or packaging label experience is a plus.

• Prolonged periods of sitting and working at a computer.
• Occasional standing and movement as needed.

Joining Inovar in this position gives you the opportunity to be a true customer advocate and play a crucial role in the end‑to‑end order process. If you’re passionate about building client relationships, solving problems, and working in a fast‑paced, evolving manufacturing environment, this role is for you.

Entry level

Full‑time

Other

Printing Services

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