Visitor Services Representative

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Part-time Regular Newburyport, MA, US

3 days ago Requisition

Salary Range: $19.00 To $21.00 Hourly

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries.

Explore, find inspiration, and take action  .

Joppa Flats Education Center is situated along the Merrimack River, providing nature and conservation education to children and adults of all ages. The sanctuary is a frequent stop for visitors on their way to the Parker River National Wildlife Refuge, including birdwatchers and photographers.

The Visitor Services Representative performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience for all of our members, visitors, and guests. The role includes assisting with the oversight of the Nature Gift Shop, including making sales and monitoring merchandise and supplies.

This position has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.

• Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, programs, Parker River National Wildlife Refuge, the local area and Mass Audubon in general
• Continue to learn about the program content provided by Joppa Flats Education Center, as well as the local wildlife, remaining up-to-date on information provided to visitors
• Answer occasional phone calls and provide information, guidance and direction
• Assist with drop-in program sign-in
• Update visitor signage, brochures and bulletin board information as assigned by office manager
• Assist with document updating using Microsoft Word or Excel as assigned by office manager
• Understand and promote membership opportunities
• Use an iPad point-of-sale for gift shop sales; maintain gift shop display areas throughout the day; periodically assist with merchandise stocking
• Be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
• Handle opening and closing procedures including end-of-day iPad register closing/sales receipts
• Assist with Visitor Services volunteer training and work cooperatively with volunteers
• Attend staff meetings and trainings when requested
• Assist in keeping the lobby and activity areas tidy and monitor backyard
• Assisting with drop-in program sign-in and Gift Shop during special events, such as Open Houses, Family Drop-in programs, Annual Eagle Festival and other public programming.

At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don’t believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background.

We are looking for applicants with the following…