Member Services Representative

Join to apply for the Member Services Representative role at Core Development & Management

Location:

Planet Fitness

Base pay: $15.00/hr – $16.00/hr

Planet Fitness mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Our CORE Values guide our vision to create an environment where greatness can be achieved through empowering all to improve, creating a positive community, providing opportunity, respecting all backgrounds, and striving for excellence.

We are a global fitness brand dedicated to creating a supportive community that enables members to achieve their goals.

• Exhibit a positive and upbeat attitude.
• Show passion for delivering a consistent and exceptional experience to members, guests, and fellow PF team members.
• Be punctual, reliable, and dependable.
• Handle all interactions with diplomacy and a genuine motivation for helping others.
• Act with integrity and show respect to everyone.
• Demonstrate strong communication skills with the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick learner with the ability to apply what you have learned during online and hands‑on training.

• Greet members and guests as they enter and exit the club and assist with questions or concerns.
• Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys.
• Resolve member concerns and, when necessary, escalate to the Club Manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership–related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assess membership needs.
• Execute retail transactions accurately and drive sales goals.
• Maintain cleanliness and sanitation of all exercise equipment and Recovery Zone amenities.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free.
• Perform comprehensive walks of all club areas to fix safety / policy issues and address cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment, leaky faucets, and fixtures.

• Communicates openly and effectively.
• Builds strong relationships.
• Nurtures learning and growth.
• Drives continuous improvement.
• Champions CORE values.

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club.
• Continual communication in person or on the phone.
• Ability to lift up to 75 pounds.
• Occasional exposure to toxic chemicals.
• Frequent cleaning and sanitizing of equipment and facilities.
• Movement in various positions, including bending and twisting.

• Medical, Dental, and Vision Insurance*.
• Vacation/Sick Time/Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan – 3% Company Match.
• Term Life Insurance*.
• Healthcare and Dependent Care Flexible Spending Accounts*.
• Employee perks and discounts.
• Benefits listed above are for full‑time employees only.

• Relevant skills.
• Years and depth of experience.
• Performance history.
• Market competitiveness.
• Geographic economic conditions, such as cost of living and local wage benchmarks.

• Entry level

• Full‑time

• Other

• Wellness and Fitness Services

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