Patient Care Representative

Job Summary

The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency, and accuracy.

We are looking for individuals to join our team on a per diem basis.

• Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed
• Assist patients with iPad check-in process, ability to troubleshoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Assist with onboarding and training of new employees
• Performs other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone (can be met with or without reasonable accommodation)

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Pay range for this position is $18-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.