Network Administrator

• Location 16 Malcolm Hoyt Drive,Newburyport, MA, 01950,United States
• Base Pay $63,000.00 - $85,680.00 / Year
• Job Category USA, Information Technology
• Employee Type FT - Exempt

• Name Stacey Gordon
• Phone
• Email

The Network Administrator is part of the global IT Operations team, responsible for maintaining a complex environment by managing, monitoring and maintaining servers and networks, performing installations, upgrades , security and performance enhancements, and helping to resolve end user issues. This role works closely with and takes direction from the Manager- IT Network Engineering and the Senior Network Administrator.
This role is located on-site in Newburyport, MA. No relocation provided, and only local candidates will be considered.

• Monitor and maintain the integrity, performance and security of all networks, both physical and virtual environments.
• Assist and support the Network Engineer with projects, upgrades, maintenance, and troubleshooting.
• Create, update, and maintain accurate network topology Visio diagram drawings.
• Proactively monitor network performance and alerting, including hardware performance to defined service level agreements.
• Troubleshoot and resolve software, hardware, services and connections in a timely manner.
• Maintain configuration backups and periodically test and document disaster recovery plans for network.
• Provide technical support to end users and vendors, both onsite and remote, including executive-level to ensure high-quality service.
• Work with and evaluate vendor capabilities and manage vendor performance.
• Maintain up-to-date knowledge of relevant technologies to effectively support network operations.
• Perform routine system maintenance and installations, including software updates, patches, and firmware upgrades.
• Assist the service desk by handling level 1 voice and network-related incidents and escalations.
• Ensure and maintain systems in compliance with Rochester's Written Information Security Policy (WISP) and applicable regulatory and industry best practice guidelines, including CMMC, ISO, PII, PCI, HIPAA, DFARS, ITAR, NIST.
• May be requested to perform additional duties and special projects as assigned.

• Associate degree in computer science, Information Technology, or a related technical field, or the equivalent of education, technical certifications or training.
• At least 2 years of networking or IT support experience in a multi-location manufacturing / fulfillment company.
• Proficient with Juniper JUNOS and Juniper EX series switches; knowledge of Palo Alto firewalls a plus.
• Strong understanding of networking principles and protocols (TCP/IP, VLANs, routing, network security).
• Experience with Microsoft services, including DNS, DHCP, and File and Print.
• Ability to troubleshoot, diagnose, and resolve IT issues across hardware, software, and network systems.
• Demonstrated problem-solving skills, creativity, and analytical thinking.
• Familiarity with the organization’s existing technical environments is preferred.
• Patient and persistent in assisting users and resolving issues.
• Self-motivated, able to set and achieve personal and team goals.
• Calm and effective under pressure, including during outages or high-demand situations.
• Professional representation of the IT department with employees, customers, and business partners.
• Collaborative and team-oriented, contributing positively to a supportive work environment.

The current IT environment includes a local datacenter with servers, switches, and firewalls connected via a dark fiber campus network ring topology, encompassing MDFs, IDFs, disaster recovery sites, and backup locations. The role also supports a growing cloud-based infrastructure,…