Director, Business

• Location 16 Malcolm Hoyt Drive,Newburyport, MA, 01950,United States
• Base Pay $ - $ / Year
• Other Compensation Manager Incentive Plan
• Job Category USA, Information Technology
• Employee Type FT - Exempt

• Name Scott Whelan
• Phone
• Email

The Director, Business Applications provides strategic and operational leadership for the Company’s enterprise business applications. This position is responsible for application strategy, implementation, integration, support, modernization, data and reporting solutions, and continuous improvement.

The Director leads teams and external partners supporting ERP, MES, CRM, quality, business intelligence, data, integration, and related enterprise applications. The position partners with business and IT leadership to ensure technology solutions support operational requirements, business growth, and long‑term technology strategy.

• Develop and manage strategy, roadmap, priorities, and lifecycle of enterprise business applications.
• Lead the Business Applications function, including business analysts, application administrators, developers, integration/data resources, and external partners.
• Partner with business leaders to identify requirements, improve business processes, and establish technology priorities.
• Oversee implementation, integration, enhancement, maintenance, and support of ERP, MES, CRM, QMS, data/analytics, and related enterprise platforms.
• Lead major application modernization initiatives - evaluation, selection, implementation, migration, testing, deployment, and adoption – enterprise platforms, integrations, AI, customer-facing, etc.
• Ensure application solutions effectively support manufacturing, warehousing, inventory, supply chain, quality, finance, sales, and customer service operations.
• Establish standards for application governance, documentation, testing, change control, release management, security, and production support.
• Oversee application integration, enterprise data, reporting, analytics, and data‑governance practices.
• Establish project and portfolio management practices for prioritization, resource planning, scheduling, budgeting, risk management, and business requirements.
• Ensure reliable application performance, availability, support, business continuity, and issue resolution.
• Identify opportunities to improve efficiency through process improvement, automation, analytics, AI, and cloud technologies.
• Manage application‑related vendors, consultants, systems integrators, contracts, licensing, service levels, and project deliverables.
• Develop team capabilities, establish performance expectations, support succession planning, and ensure appropriate technical coverage.
• Maintain effective relationships with business and technology leaders and communicate application strategies, priorities, risks, and project status.
• Ensure business applications and related data comply with the Company’s cybersecurity, audit, privacy, and regulatory requirements.

• Bachelor’s degree in information systems, Computer Science, Engineering, Business, Supply Chain Management, or a related field required.
• Minimum 15 years of progressive experience in enterprise applications, systems delivery, application management, or technology leadership, including at least 10 years in a leadership capacity.
• Demonstrated experience leading application teams, technology portfolios, and cross‑functional initiatives within manufacturing, distribution, or similarly complex operational environments.
• Proven ability to lead, coach, and develop employees; establish clear expectations and accountability; address performance concerns; and recognize strong performance.
• Demonstrated ability to build team capability through employee development, cross‑training,…