Service Leader

Service Leader – Chipotle Mexican Grill

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CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. Responsibilities require Service Leaders to be on their feet working while clocked in, unless on break.

If they are not busy, they are expected to evaluate other tasks, complete them, and assist others.

• Follow Chipotle’s policies and procedures
• Ensure great tasting, high quality food is served
• Help resolve food quality issues
• Support food safety, including hand washing, glove changes, monitoring time and temperature, secondary shelf lives, and adhering to the Daily Food Safety Checklist and policies
• Resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, meetings, and line schedules
• Develop and cross‑train all front‑of‑house crew
• Assist with crew performance reviews
• Develop future Service Leaders
• Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
• Ensure office equipment remains in working order and supplies are ordered as necessary
• Ensure proper quantity of supplies is available as needed

• Understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital Tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as crew)

Base pay range: $19.65–$21.86 per hour, eligible for digital tips. Actual pay may vary by skill level, experience, and/or education. Chipotle offers a competitive benefits package. Benefits details at

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients. Chipotle has restaurants in the United States, Canada, the United Kingdom, France, and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. Chipotle is committed to making its food more accessible to everyone while leading the way in digital, technology, and sustainable business practices.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company, we celebrate diversity, equity, and inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or certain state or local laws. Please contact A if you need an accommodation due to a disability to complete an application, job interview, and/or otherwise participate in the hiring process. This email does not respond to non-accommodation related requests.

Seniority level:
Not applicable

Employment type:

Full-time
Job function:
Other
Industries:
Restaurants