Administration Clerk

We are looking for a Administration Clerk to join us in our mission of delivering quality outdoor products such as log cabins, garden offices, sheds and gazebos designed with care, built to last, and made to make our customers smile!

Established in 1994, Dunster House Ltd is a proud, family-run business that’s continuing to grow and evolve. This year alone, we’ve expanded even further — opening four new sites and now employing over 700 amazing people across 15 locations across the UK.

For more than 30 years, we’ve been passionate about designing, manufacturing, and retailing quality garden lifestyle products that help our customers make the most of their outdoor spaces. As garden building specialists, we’re proud to deliver our products directly to our customers using our very own fleet, ensuring care and quality every step of the way.

The Administration Clerk is responsible for supporting business operations by managing administrative and sales-related tasks to ensure smooth continuity inside normal working hours. The role involves maintaining and responding to new enquiries and customer contact, distributing queries to the correct departments, and processing customer order requests such as cancellations or amendments in line with company procedures and data processing legislation. Additionally, the Administration Clerk monitors and responds to messages from third- party sales platforms, ensuring professional and timely communication that upholds the company’s service standards.

This position requires a proactive approach, strong attention to detail, and the ability to work independently while representing the business effectively. Please note that this job description is not exhaustive. The responsibilities and scope of the role may change, develop, or increase over time in response to the evolving needs of the business. A flexible, proactive approach and a ‘can-do’ attitude are essential.

• Customer Enquiry Management:
  Monitor and manage new customer enquiries and messages received ensuring they are acknowledged promptly and directed to the correct internal department for action.
• Existing Customer Contact:
  Maintain communication with existing customers, ensuring all requests and updates are handled efficiently and professionally.
• Order Administration:
  Process order cancellations, amendments, and change requests in accordance with company policies and procedures, maintaining accurate records in internal systems.
• Third-Party Platform Communication:
  Respond to and manage messages received through third-party sales platforms (e.g., Amazon, eBay, or similar), ensuring all customer interactions are handled promptly and in a professional tone.
• Information Distribution:
  Log, categorise, and assign customer queries or service requests to the relevant department for follow‑up.
• Administrative Support:
  Complete general administrative duties, data entry, and reporting tasks as required to support the wider team and ensure weekend coverage.
• Record Keeping:
  Maintain accurate and organised records.
• General administrative duties including answering phones, reporting, and office organisation.

• Punctuality & Attendance
  - Arrive on time and work scheduled hours. Notify managers in case of absences or lateness.
• Professional Conduct
  - Maintain a respectful and positive attitude.
• Adhere to company policies.
• Job Performance
  - Perform duties as outlined in the job description. Meet performance expectations and deadlines.
• Teamwork
  - Collaborate effectively with colleagues. Support team goals and assist others when needed.
• Health & Safety
  - Follow safety procedures and report hazards. Use equipment properly and wear PPE if required.
• Compliance
  - Adhere to laws, regulations, and internal procedures. Complete any required training and certifications.
• Continuous Improvement
  - Seek feedback and development opportunities. Take initiative to improve skills and knowledge.
• Use of Company Resources
  - Use equipment, systems, and time responsibly. Avoid misuse of company assets or resource

• Working hours will be between 08:30 - 17:30 Monday to Friday
• £27,000 per annum
• 29 days holiday including Bank Holidays
• Referral Programme