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Inbound Retentions Specialist — Customer Care Pro

Job in Newcastle, Newcastle (NI), County Down, Northern Ireland, UK
Listing for: Verisure
Full Time position
Listed on 2026-10-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Customer Service Rep, HelpDesk/Support, Bilingual
Salary/Wage Range or Industry Benchmark: 25000 GBP Yearly GBP 25000.00 YEAR
Job Description & How to Apply Below
Location: Newcastle

Verisure in Newcastle is hiring a Retentions Advisor to join our retentions team. Start date 9 March. The role involves handling inbound calls to retain customers, resolving escalated issues, and building long-term relationships to ensure satisfaction.

Working 37.5 hours per week with two shift patterns. Salary starts at £25,000 basic, increasing to £26,000 with progression, plus uncapped commission up to £50,000 OTE; holidays 29-31 days; DBS check required.

This posting is for the Inbound Retentions Specialist — Customer Care Pro role at Verisure, based in Newcastle, Northern Ireland, United Kingdom.

We invite applications for the Inbound Retentions Specialist — Customer Care Pro position located in Newcastle, Northern Ireland, United Kingdom.

The following opportunity is for a Inbound Retentions Specialist — Customer Care Pro with Verisure.

Our group is growing, and we are hiring a Inbound Retentions Specialist — Customer Care Pro in Newcastle, Northern Ireland, United Kingdom.

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