Client Services Administrator

Optimise Client Satisfaction and ongoing Training as our next Client Services Administrator!

Are you a proactive administration professional with strong organisational skills ready to support both our clients and internal teams? Join Trimble's high-performing Client Service team from one of our UK offices, where you will be responsible for software product training schedules, ad hoc client queries and requests as well as sharing client information with the relevant internal team.

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

In this role, you'll report to the Solutions & Education Services Manager and focus on customer support/customer satisfaction for Trimble products. Your primary responsibility will be to ensure the smooth organisation of training sessions for our software solutions for our customers. You will work closely with the support, training, and sales teams as well as clients and will be key to ensuring our clients continue to receive best in class support delivered through ongoing training as well as escalating any software useability issues to the relevant internal team.

• The consultation, planning, and coordination of client training sessions
• Documentation, success monitoring, transfer support, and feedback evaluation after training sessions
• Working with clients and advising on the most suitable training solutions
• Professional and timely response/handling of training enquiries and concerns via phone or email
• Complete recording of all customer communication in Salesforce
• Responsibility for meeting training session timeframe deliverables
• Working with the Client Service Team to discuss the status of customer training records
• Communication of customer issues to relevant internal teams

• 2+ years experience in a fast-paced detail orientated administrative role in a fast-paced business sector
• High level organisational skills to manage multiple training delivery calendars
• Confident demeanour and enjoyment in customer contact
• Excellent time management to achieve goals and objectives
• Excellent verbal and written communication skills

• Experience working in a training setting
• Experience working in a software business

Location: Leeds, Milton Keynes or Newcastle Upon Tyne, UK - 4 Days in Office

Travel Requirement: 5%

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save…