Outpatients Department Clerk/Receptionist
Job in
Newcastle-under-Lyme, Staffordshire, ST5, England, UK
Listing for:
Midlands Partnership NHS Foundation Trust
Full Time
position
Listed on 2026-03-12
Job specializations:
-
Administrative/Clerical
Medical Receptionist, Healthcare Administration
-
Healthcare
Medical Receptionist, Healthcare Administration, Medical Office
Job Description & How to Apply Below
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
- North Staffordshire Combined Healthcare NHS Trust
- Midlands Partnership University NHS Foundation Trust
- University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
If anybody is unsure of the process that follows, please give me a shout and I'll fully go through the process of what we do with internal applicants after the 7 days.
This will be the case for 7 calendar days from 03/03/2026 to 10/03/2026. Following this, the vacancy will be open externally.
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.
Responsibilities
To provide a quality reception/administration/appointment booking service within the Outpatient/Health Records Department, dealing confidentially, efficiently and courteously with enquiries from both internal/external customers, by telephone or face to face when working in the outpatients reception. To provide administrative support to clinical and non-clinical staff as required and to work without direct supervision, prioritise own workload, work on own initiative and manage time effectively.
To cover reception in the outpatients department, greeting patients on arrival for a clinic appointment in the outpatient department, booking the patient in using the clinical system and directing patients to the appropriate waiting area.To communicate non-clinical verbal information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.To appoint, cancel and rearrange appointments as required using the Trusts patient recording system.To answer telephone enquiries from members of the public and other healthcare departments / professionals.To process appropriate letters in relation to the patients appointment.To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.To support the day-to-day running of clinics ensuring they are used to capacity.The role is varied, requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of MPFT.Recording accurate, confidential and sensitive patient information.Methodical and able to work under pressure and multi-task.Compliance of Standard Operating Procedures, good practice and established precedents.Demonstrate a willingness to undertake further training, identification of own development and training needs.#J-18808-Ljbffr
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