Business Rates and Revenue Officer

Location:

Newcastle-under-Lyme, Staffordshire, ST5 1BL

Triumph Consultants are looking for a Business Rates and Revenue Officer to process changes in household, exemptions, discounts, payment plans and support with telephone calls. Contract is for 5 months in Newcastle-under-Lyme, Staffordshire, ST5 1BL
.

Pay Rate: £14.36 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Location:

Newcastle-under-Lyme, Staffordshire, ST5 1BL
.

• Experience of working with NEC RBLive and NEC document management system (Image)
• Have a good understanding of Business rates legislation
• Experience in supporting process relating to billing, collection and recovery of business rate debtor previous Council Tax experience
• Ability to apply business rates exemptions, discounts and rateable value changes
• Ability to process all changes in NEC RB Live from a document management system
• Experience of working within a Local Government Revenues Services team

• Resolve straightforward enquiries across all Council service areas, supported by information and guidance.
• Complete straightforward rules-based tasks for at least four service areas which may include but are not limited to; council tax, benefits, business rates, housing advice, waste, debt recovery, [operational services, planning, environmental services, licensing, housing]
• Complete moderately complex cases and tasks for one service area where functional knowledge and skills are required.
• Set up cases with all required information to hand over to specialist services teams for resolution, where these cannot be resolved within the Customer Services team
• Access and accurately update all relevant information systems, both customer and back office ensuring that the master customer record is updated and maintained through verification and validation, and in accordance with Data Protection principles.

Reference: Newcastle-Under-Lyme RQ1764608 Business Rates and Revenues Officer

Job

Anticipated Length of Assignment:

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.