Customer Service Account Manager
Job in
Knutton, Newcastle-under-Lyme, Staffordshire, ST5, England, UK
Listed on 2026-09-27
Listing for:
Reed
Full Time, Part Time, Contract
position Listed on 2026-09-27
Job specializations:
-
Customer Service/HelpDesk
Account Manager, Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
An exciting opportunity has arisen for an enthusiastic and Customer Account Manager to join a growing business within the food and beverage sector. Reporting to the Head of Division, you will act as a key contact for customer enquiries, manage a portfolio of client accounts, and support the delivery of high-quality products and services. This role would suit someone who thrives in a fast-paced environment, enjoys building strong relationships, and has a genuine passion for food and drink.
Proactively manage and convert inbound business enquiries. Coordinate project briefs, sample requests, product quotations, and ensure deadlines are met. Manage customer accounts and oversee multiple projects simultaneously. Collaborate closely with internal teams and customers throughout the product development process. Act as the first point of contact for customer communications, handling enquiries via phone and email. Build and maintain strong, long-term client relationships.
Keep up to date with food and beverage market trends, innovations, and consumer preferences. Maintain accurate records and customer information within internal systems. The successful candidate will have: A genuine passion for food and drink demonstrated either professionally or personally Excellent communication and relationship-building skills. A professional, discreet, and trustworthy approach. Strong organisational skills with the ability to prioritise effectively.
A proactive and solution-focused mindset. Good numerical ability and confidence using CRM systems and Microsoft Office applications. The ability to manage multiple projects with varying priorities and timescales. Excellent attention to detail and record-keeping skills. A commitment to delivering exceptional customer service and high-quality outcomes. Ability to attend client sites, trade shows regularly both domestically and in Europe Package details:
Competitive salary, annual bonus and development opportunities Hybrid working arrangement, at least 2 days per week at home Opportunity to join a growing and innovative business within the food and beverage industry. Supportive and collaborative working environment.
Location:
Herefordshire, a driving licence and car is essential due to the remote location of this role
Contract:
Full Time, Permanent
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