Customer Service Team Member

Newcastle-under-Lyme, West Midlands ST5, United Kingdom

Part-time Permanent Entry Level

Posted 06 Oct 2026

Summary:

As a Customer Service Team Member in the Leisure & Sport industry, you will play a vital role in ensuring a positive experience for our customers. Based in Newcastle-under-Lyme, this part-time position offers an opportunity to engage with a diverse clientele, addressing their needs and enhancing their overall satisfaction. Your contributions will be essential in fostering a welcoming environment and promoting our services effectively.

Responsibilities:

• Assist customers with inquiries and provide information about services and facilities.
• Maintain a clean and organised workspace to ensure a pleasant environment.
• Process transactions accurately and efficiently using the point of sale system.
• Collaborate with team members to ensure smooth operations and excellent service delivery.
• Promote special offers and events to enhance customer engagement.

Qualifications:

• No formal education required; GCSEs in English and Mathematics are advantageous.
• Previous experience in a customer service role is preferred but not essential.
• Strong communication skills and a friendly, approachable demeanour.
• Ability to work effectively in a team and independently.
• Basic computer skills and familiarity with point of sale systems are beneficial.
• Flexibility to work varied shifts, including evenings and weekends.