Product Support Engineer

Job Description Were looking for a proactive Product Support Engineer who loves solving technical challenges and helping customers find the right solutions to join our clients growing team near Keele! Youll handle inbound enquiries from customers, contractors, and suppliers, preparing quotations, providing technical advice, and ensuring customer requirements are fully understood and met. Youll build strong relationships, helping customers find the right solution from a wide range of technical products.

This role is ideal for someone with a practical or engineering mindset whether from previous technical or industrial experience, or hands-on hobbies like working on machinery, mechanical projects, or DIY engineering tasks. This Full-Time, Permanent position offers excellent career progression opportunities! What youll be doing Manage inbound technical enquiries and service requests Prepare and deliver quotations, proposals, and presentations Advise customers on technical requirements, product specifications, and delivery schedules Develop and maintain relationships with new and existing customers Collaborate with internal teams to ensure customer satisfaction and project success Support internal service teams where needed Hours Flexible day shifts (37.5 hours per week, Monday-Friday) Option to work either 8am-4pm or 9am-5pm
* Flexi time option* - can work 8am-6pm and claim time back in lieu for extra days off Pay £26,000 per annum  Yearly Bonuses (approx. £1300)! Skills/Experience Required A valid UK driving licence Practical or technical mindset (understands how things work or are built) Ability to quickly learn and interpret technical specifications Strong attention to detail and customer-focused approach Excellent communication and problem-solving skills Self-motivated with a proactive approach Computer literate (Word, Excel, Outlook, CRM systems) Benefits Company pension (after 3 years company fund employee contribution) Flexible working hours (option to work over 4 days) 30 days holiday (including bank holidays), rising to 33 after 1 year Annual performance-related bonus Private healthcare, critical illness & death in service cover Ongoing training & career progression opportunities Modern working environment Day shifts no weekends Free on-site parking Growing, long-established business Essential All applicants must have the legal right to work in the UK (sponsorship not provided).

All applicants must be able to commute to Keele. What to do next If youre interested in this role, please apply and we will be in touch! Modus Personnel are acting as an employment agency on behalf of our client.