Service Advisor

We are recruiting on behalf of our client for the position of Service Advisor at a well-established main dealership in Stoke. This is an excellent opportunity for experienced Service Advisors seeking to advance their career within a professional and dynamic environment. The successful individual will join a team committed to delivering exceptional customer service and operational excellence.

• Up to £30,000 basic salary, plus bonus opportunities
• Generous holiday allowance with increases based on length of service
• Discounted days out for quality time with family and friends
• Retail discounts on shopping and dining experiences
• Fully funded, nationally recognised professional qualifications
• Manufacturer-specific training programmes
• Salary Finance options for financial wellbeing
• Support and wellbeing assistance
• Contribution to a pension scheme
• Friends & Family customer referral payments
• Access to discounts on a range of products and services for loved ones

• Welcome and assist customers professionally, providing a high standard of customer service
• Manage service bookings efficiently and accurately as the Service Advisor
• Offer factual advice and upsell additional services where appropriate
• Liaise with workshop teams to ensure timely progression of vehicle repairs and maintenance
• Maintain accurate and detailed customer records in line with dealership procedures
• Promote dealership services and loyalty programmes
• Ensure compliance with manufacturer standards and health & safety procedures
• Contribute to a positive team environment and uphold the dealership's reputation

• Previous experience as a Service Advisor within a main dealership or automotive environment
• Excellent communication and interpersonal skills
• Strong organisational and time-management abilities
• Customer-focused approach with a professional demeanour
• Ability to work effectively under pressure in a fast-paced environment
• Full UK driving licence

This Service Advisor role offers the chance to be part of a reputable dealership that values its staff, providing ongoing development and recognition. If you are an ambitious Service Advisor eager to join a customer‑centric business with excellent rewards, this opportunity is ideal for you.