Enforcement Lead

Contract | Civic Recruitment Limited | United Kingdom

Work Experience Management Experience

Interim & Executive Management

City Newcastle-under-Lyme

Province Staffordshire

Postal Code ST5

Job Purpose

To support the Housing & Vulnerability Business Manager in the operational leadership and management of the Housing & Vulnerability Service, providing specialist expertise across Private Sector Housing, Renters Rights, Housing Strategy and associated housing enforcement functions.

The postholder will provide functional leadership, technical guidance and professional support to officers across the service, ensuring compliance with legislation, policies, procedures and performance standards. The role will lead on complex and high-risk housing enforcement cases, support service improvement initiatives, contribute to strategic housing priorities and ensure high-quality outcomes for residents, landlords, businesses and stakeholders.

The postholder will champion continuous improvement, workforce development and innovation while ensuring statutory obligations and corporate objectives are effectively delivered.

• Support the Housing & Vulnerability Business Manager in the day-to-day operational management of the service.
• Provide functional leadership across:
  • Private Sector Housing
  • HHSRS Enforcement
  • HMO Licensing
  • Fire Safety in High Rise Residential Buildings
  • Asylum Accommodation
  • Public Health in Housing
  • Renters Rights Implementation & Enforcement
  • Housing Strategy
  • Homelessness Prevention
  • Temporary Accommodation
  • Supported Accommodation
  • Affordable Housing
• Lead on complex, contentious and high-risk housing enforcement cases requiring specialist knowledge and experience.
• Ensure work processes, service standards and compliance requirements are maintained and continuously improved.
• Provide technical advice and guidance to officers, management, elected members and stakeholders.
• Manage, support and develop officers through mentoring, coaching, training and performance management activities.
• Undertake one-to-one meetings, performance reviews, appraisals and wellbeing discussions.
• Support the delivery of a multi-skilled workforce through knowledge sharing, training and professional development.
• Design, develop and maintain operational guidance, procedures, templates and best practice resources.
• Monitor compliance with legislation, statutory guidance and internal operating procedures.
• Support the escalation and resolution of complex customer enquiries, complaints and service issues.
• Lead and coordinate enforcement activity in accordance with relevant housing legislation and Council policies.
• Prepare witness statements, legal case files, evidence bundles and appeal documentation.
• Represent the Council at court hearings, tribunals, inquiries, enforcement proceedings and stakeholder meetings.
• Provide reports and briefings to senior management, elected members, committees and external bodies.
• Support the preparation and management of external funding bids and grant-funded housing projects.
• Monitor and manage service budgets, expenditure and income in accordance with financial regulations.
• Deliver and monitor funded initiatives, ensuring compliance with grant requirements and performance targets.
• Respond to complaints and appeals at first-stage level in accordance with Council policies.
• Contribute to service transformation, innovation and continuous improvement programmes.
• Participate in emergency response, out-of-hours and standby arrangements where required.
• Build effective relationships with partner agencies, landlords, housing providers, regulators and community organisations.
• Ensure compliance with safeguarding, data protection, information governance, health…