Medical Receptionist

To offer patients, clinical staff, attached and external agencies an efficient, reliable and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality. Customer service and communication forming an essential element of the role. To provide excellent team working skills to ensure a quality and efficient service is provided to patients and wider stakeholders.

To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements. Please refer to job description for full details.

Working for our organisation As a Trust, we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care. We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme". The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels.

We would very much welcome applications from all under‑represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

• Priority will be given to NHS staff across the region who are at risk of redundancy, where the vacancy is at the same band or one below their current band and candidates meet the essential criteria for this post.
• All employees new to the Trust will be subject to a 6 month probationary period.
• All clinical staff bands 2-4 that are new to the Trust will be required to complete a Care Certificate.

Canvassing of members of the Trust or of any Committee of the Trust directly or indirectly for any appointment under the Trust shall disqualify the candidate for such appointment. The Trust does not pay travel expenses for candidates attending interviews. ALL POSTS INVOLVING ACCESS TO PERSONS IN RECEIPT OF HEALTH SERVICES WILL BE SUBJECT TO A DISCLOSURE & BARRING SERVICE DISCLOSURE.

Please provide full contact details for all referees, especially their email addresses where possible. Failure to do may result in significant delays in your application. There may also be a requirement to provide additional referee details.

Would you like to become a member of our Primary Care Services reception and administration team providing innovative care to our patient population as part of an outstanding CQC organisation? We are looking to appoint a highly motivated and committed Medical Receptionist to join our team working 32 hours per week, between 8am and 6.30pm, two days a week, plus two 6 hr shifts (days to be agreed - but will fall Monday to Friday).

There is a requirement that additional hours are worked as needed, in agreement with management, to ensure the delivery of services between 8am and 6.30pm across all practices. As well as ability to support reception extended access provision at our Moorcroft and Holmcroft sites, one day per week until 8pm (as needed). The post will be based at Keele Practice.

Responding to the needs of our expanding group of Integrated practices, successful applicants will be required to provide regular rotation within our teams at Moorcroft Medical Centre and Moss Green Surgery in Hanley and Holmcroft Surgery in Stafford. Therefore the ability to drive and be adaptable to the demands of the service is a must. We are a friendly and well organised team with a forward-thinking approach, working with Proud to Care Values as part of an outstanding organisation.

NOTE:

This role is not eligible for sponsorship