Outpatients Department Clerk​/Receptionist

Employer:

NHS Jobs

Location:

Newcastle under Lyme, ST6 7AG

Pay:

£24,465.00 per year, £24465.00 a year

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

08/04/2026

To cover reception in the outpatients department, greeting patients on arrival for a clinic appointment in the outpatient department, booking the patient in using the clinical system and directing patients to the appropriate waiting area.

To communicate non-clinical verbal information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties.

Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.

To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.

To appoint, cancel and rearrange appointments as required using the Trusts patient recording system.

To answer telephone enquiries from members of the public and other healthcare departments / professionals.

To process appropriate letters in relation to the patients appointment.

To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.

To support the day-to-day running of clinics ensuring they are used to capacity.

The role is varied, requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of MPFT.

Recording accurate, confidential and sensitive patient information

Methodical and able to work under pressure and multi-task.

Compliance of Standard Operating Procedures, good practice and established precedents.

Demonstrate a willingness to undertake further training, identification of own development and training needs