1St​/2Nd Line IT Technician

1st / 2nd Line IT Technician

Office-Based - Newcastle Under Lymes
Mon‑Thurs 09:00-17:30 | Fri 09:00-17:00
£25,000 - £30,000 (DOE)
Permanent, Full‑Time

I am currently supporting a long‑established technology business in Newcastle‑under‑Lyme who are looking for a 1st / 2nd Line IT Technician to join their close‑knit team.

And honestly? This is a great opportunity for local talent. They're keen to develop someone from the area, someone who wants to grow with the business, not just jump roles every year. They're looking for a capable and customer‑focused 2nd Line IT Technician to join a growing technical team. This role is heavily focused on Microsoft 365 provisioning, deployment, administration and troubleshooting – this is the primary requirement.

You must be confident managing M365 environments independently.

• Provisioning and deploying Microsoft 365
• Administering Exchange, Teams, SharePoint & One Drive
• User management, licensing & security policies
• Troubleshooting mailbox, sync & authentication issues
• Active Directory & Group Policy management
• Strong working knowledge of SME cloud environments is essential

• Diagnosing and repairing PC, laptop & Mac issues
• Windows & macOS troubleshooting
• Virus/malware removal
• Email troubleshooting (POP/IMAP & Exchange)

• LAN/WAN troubleshooting
• TCP/IP, DHCP, DNS, Routing, VLAN, VPN
• Routers, switches, access points & NAS
• Backup solutions (local & remote)
• Firewall & cybersecurity fundamentals
• Remote support tools (Team Viewer, Splashtop)
• Ubiquiti, Dray Tek & Synology experience advantageous

• Minimum 2 years' experience in IT support
• Strong customer service skills
• Own transport & commutable to HQ
• Proactive, solutions‑focused mindset

If you're strong in Microsoft 365 and enjoy hands‑on technical troubleshooting within SME environments, this is an excellent opportunity to join a supportive and growing team.