Practice Manager

Location: Newcastle under Lyme

Dispensing Optician Practice Manager

Newcastle-Under-Lyme, Staffordshire

Full-time - 5 days / 40 hours per week (Alternate Saturdays)

Our multi-practice independent optician client is seeking an experienced Practice Manager with a strong background in optics to lead and inspire the team in Newcastle-Under-Lyme, Staffordshire.

About the Role:

As the Practice Manager, you will play a key role in ensuring the clients receive the highest level of care and service. They aim to deliver obsessively great service to each and every one of the clients via their Welcome, Discover Delight client journey which is at the core of what they do. Your expertise in optical retail will enable you to effectively manage operations, drive business growth, and lead a motivated team to success.

Key Responsibilities:

Oversee daily operations and ensure the smooth running of the practice
Lead, support, and develop the team to deliver outstanding customer care via our Welcome, Discover, Delight client journey
Manage stock, budgets, and performance KPIs
Ensure compliance with industry regulations and company standards
Foster a positive, professional working environment

About You:

Proven experience in optical retail management
Strong leadership skills with the ability to inspire and motivate a team
Excellent communication and organizational abilities
FBDO Dispensing Optician qualification
A proactive approach to problem-solving and business growth

What's On

Offer:

Competitive salary and benefits package
Ongoing training and career development opportunities
A supportive and friendly work environment

If you are interested in discussing further please reach out on (phone number removed) or

@INDALEX