Business Support Team Leader

The following content displays a map of the jobs location - Castle House, Barracks Road, Newcastle under Lyme

Castle House, Barracks Road, Newcastle under Lyme

Closing Date:

08/10/2026

Job Category:

Administration

Directorate:

Transformation

Business Unit:

Corporate Operations

Do you have experience of leading teams and delivering high-quality business support services? Are you passionate about developing people, improving processes and making a difference to children and families?

At Staffordshire County Council, we are committed to ensuring children, young people and families receive the right support at the right time. Our Business Support Teams play a vital role in enabling frontline services to deliver the best possible outcomes for children and families across Staffordshire.

As a Business Support Team Leader, you will join a supportive and forward-thinking service where your leadership, organisational skills and commitment to excellent customer service will make a real difference. We offer a range of employee benefits including flexible working opportunities, generous annual leave entitlement, access to the Local Government Pension Scheme, ongoing learning and development opportunities and a commitment to supporting staff wellbeing.

The role will require office-based working for a minimum of three days per week.

This post is designated as a Casual Car User and there will be a requirement to travel between sites.

This is a 18-month fixed term contract. Hours of work are 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:30pm on Fridays.

We are seeking a dynamic and organised Business Support Team Leader to manage and coordinate business support services within Children and Families Services.

In this varied and rewarding role, you will:

• Lead and develop a team of business support professionals.
• Ensure the effective delivery of administrative and operational support to frontline services.
• Manage financial processes and support budget monitoring activities.
• Promote service improvements and digital ways of working.
• Support the management of buildings, facilities, health and safety and local operational processes.
• Build strong working relationships with managers, practitioners and partner organisations.

This role offers an excellent opportunity for an experienced team leader to make a meaningful contribution within a service that supports some of the most vulnerable children and families across Staffordshire.

In this role you will:

• Lead, motivate and support a team of Business Support professionals across district locations.
• Ensure high-quality business support services are delivered efficiently and effectively to frontline Children and Families teams.
• Manage staff performance, attendance, wellbeing and development, creating a positive and supportive working environment.
• Coordinate workloads and resources to meet changing service demands and priorities.
• Contribute to recruitment, induction and training activities.
• Manage and monitor financial processes in line with County Council regulations and procedures.
• Support the management of office accommodation, facilities, equipment, health and safety and business continuity arrangements.
• Work collaboratively with managers and stakeholders to identify opportunities for service improvement.
• Promote innovation and digital ways of working to improve efficiency and customer experience.
• Analyse information and provide advice, guidance and solutions to support operational decision-making.
• Act as a visible leader, championing organisational values and continuous improvement across the service.

The minimum criteria that will be used to shortlist for this role will be:

• Experience of managing teams within an administrative, business support or operational environment.
• Experience of performance management, workload planning and service delivery.
• Knowledge of financial procedures, budget monitoring or business administration processes.
• Strong IT skills, including Microsoft 365 applications.
• An understanding of health and safety responsibilities within a workplace environment.
• Experience of working collaboratively with a wide range of stakeholders and customers.

Interviews will be held on 19th October 2026

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note:
The minimum…