Clinic Nurse Manager

Main area Outpatients Department Grade Band 6 Contract Permanent:
Monday - Friday Hours Full time - 37.5 hours per week (working clinically 22.5 hours (3 days per week) 15 hours management (2 days per week)) Job  

Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke University Hospital Town Newcastle Under Lyme Salary £39,959 - £48,117 per annum Salary period Yearly Closing 02/06/2026 23:59

The Clinic Nurse Manager will work within the Surgical Outpatients Department, leading by example and promoting a positive and supportive working culture that enhances staff wellbeing and embeds high standards of teamwork and patient care. The post holder will also support service transformation and development in line with NHS England priorities and objectives.

The post holder will work clinically three days per week to support the delivery of safe, effective, and high-quality patient care, while helping to foster cohesive team working and a psychologically safe working environment. They will be approachable and supportive to all members of the team and will work closely with fellow Clinic Nurse Managers, including the rotational Clinic Nurse Manager, Senior Sister, and Matron, to ensure effective leadership and service delivery.

The Clinic Nurse Manager will work collaboratively with the wider multidisciplinary team (MDT) and provide support in managing day-to-day operational challenges and issues arising within the department, including when acting as Nurse in Charge (NIC). The role will include supporting service improvement, maintaining professional standards, and ensuring the delivery of patient‑centred care within the outpatient setting.

The Clinic Nurse Manager will support the day-to-day operational running of the Surgical Outpatients Department, ensuring the delivery of safe, efficient, and high-quality patient care. The post holder will provide visible leadership, clinical presence, and ongoing support to the multidisciplinary team within the department, working under the guidance and with support from the Band 7 Senior Sister.

The role will be structured to include three clinical working days and two dedicated management days per week, enabling a balance between hands‑on clinical leadership and managerial responsibilities.

Supporting the daily running of the Surgical Outpatients Department, ensuring smooth patient flow and effective service delivery.

• Providing leadership, visibility, and support to nursing and wider multidisciplinary team (MDT) staff.
• Acting as a first point of contact for resolving issues, concerns, or escalations within the department in a timely, professional, and effective manner.
• Fostering a positive team culture and promoting staff wellbeing.
• Acting as Nurse in Charge on a rotational weekly basis, ensuring safe staffing, effective escalation management, and overall clinical oversight during clinical shifts.
• Supporting cross‑site working when required, including providing support to clinics and undertaking Clinic Nurse Manager duties across sites to maintain service delivery and operational effectiveness.

• Work clinically three days per week within the Surgical Outpatients Department, leading by example and working alongside the team to support the safe and effective running of clinics.
• Provide direct clinical support within outpatient clinics, including undertaking vital signs, urinalysis, chaperoning, wound care and dressings, and supporting clinicians with procedures as required.
• Promote high standards of patient care, professionalism, teamwork, and patient experience at all times.
• Act as an approachable, visible, and supportive leader, fostering a positive and psychologically safe working environment for all staff.
• Support the day‑to‑day operational management of the department, including acting as Nurse in Charge (NIC) and responding appropriately to clinical and operational challenges as they arise.
• Manage and respond to patient concerns and complaints appropriately, with support and guidance from the…