Senior Payroll Administrator

Position Overview

Senior Payroll Administrator – OSS Team – Cintra

Location:

Newcastle upon Tyne

Final date to receive applications: 24 July 2026

Compensation: £31,750 – £36,250 per year

We are Cintra, an award‑winning provider of payroll solutions to over 1,000 clients. Our Payroll Service Provider of the Year 2025 award reflects our commitment to excellence. As a Senior Payroll Administrator you will own a full portfolio of client payrolls end‑to‑end, act as the first point of contact for junior colleagues, and play an active part in keeping the team running smoothly.

• Process a portfolio of client payrolls end to end within agreed time frames, including complex payrolls, manual calculations, and statutory payment schedules
• Submit RTI and pension files, process HMRC and third‑party payments, and liaise directly with HMRC on client matters
• Perform manual calculations covering starters and leavers, tax and NI, student loans, pensions, apprenticeship levy, employment allowance, and Small ER relief
• Carry out payroll corrections and EYUs, using imports, reports, and functions to support efficient data processing
• Build and maintain strong relationships with your client portfolio – liaising regularly and holding service review meetings
• Act as a professional and knowledgeable point of contact, handling queries and complaints with confidence and composure
• Serve as the first point of contact for Payroll Administrator queries, checking colleagues' payrolls and supporting accuracy across the team
• Hold training sessions with junior colleagues on payroll processes and legislation, and monitor their progress and development needs
• Work closely with the Payroll Manager to create and improve procedures, and step up to cover the Manager when needed
• Take an active role in ensuring the smooth day‑to‑day running of the team

• 3+ years of end‑to‑end payroll experience with strong working knowledge of payroll systems
• Excellent understanding of HMRC legislation, statutory payments, pensions, and auto‑enrolment rules
• Confidence with manual calculations – starters and leavers, tax and NI, student loans, apprenticeship levy, employment allowance, and Small ER relief
• High‑level attention to detail and strong numeracy skills
• Advanced proficiency in Microsoft Excel and Microsoft Office
• Experience training and mentoring junior payroll colleagues, with the patience and communication skills to explain complex processes clearly
• Excellent team player who spots the needs of the team and steps in proactively
• Ability to work autonomously and solve system issues without escalating unnecessarily
• Resilient and calm under pressure in a fast‑paced bureau environment

• Experience holding client service review meetings and managing client complaints
• Experience in a payroll bureau or outsourced services environment
• Demonstrable initiative in improving or innovating on existing processes

• Hybrid and flexible working arrangements supporting work‑life balance
• Employer‑matched pension contribution to 5%
• Wellbeing support through a company‑funded health plan, health checks and employee assistance program
• Onsite parking
• And more!