Investment Operations Assistant

Overview

The Investment Operations Assistant will provide high-quality administrative and operational support to Investment Managers, ensuring the efficient day-to-day management of client portfolios within a regulated environment. This role requires strong organisational skills, attention to detail, and a client-focused approach. You will work closely with Investment Managers and the wider team to support portfolio administration, client servicing activities, and operational processes to help deliver positive client outcomes.

• Provide day-to-day administrative support to Investment Managers, including preparation of documentation, correspondence and client meeting arrangements
• Support client relationship management through accurate, timely and professional administration, adapting communication where clients may require additional support
• Process account opening and closure requests in line with internal procedures
• Manage stock transfers, cash movements and payment processing
• Maintain and update client and account records on internal systems
• Produce Excel-based reports using internal portfolio and client data
• Support trade processing when required, ensuring instructions are accurately executed and correctly recorded
• Assist with preparation for client meetings, presentations and pitches
• Support ongoing team projects and operational initiatives
• Carry out general administrative and ad hoc tasks as required
• Contribute to continuous improvement initiatives and best practice sharing
• Undertake relevant technical training and continuous professional development
• Proactively develop knowledge of financial markets, products and industry regulations

• Strong proficiency in Microsoft Word, Excel and Power Point
• Experience working with financial services systems or databases (training provided where required)

• Good understanding of regulatory and compliance obligations within financial services
• Ability to follow internal procedures and escalate issues appropriately

• Excellent attention to detail with a high standard of accuracy
• Strong organisational and time management skills
• Ability to work independently and manage multiple priorities
• Strong communication and interpersonal skills
• Client-focused mindset with a professional approach
• Collaborative team player with strong relationship-building skills