Medical Receptionist

Join our reception team at Mallard Medical Practice, a small and friendly GP surgery dedicated to providing exceptionalhealthcare to our community. As a receptionist here, you'll play a vital rolein being the initial contact for our patients. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective useof the appointment system, booking appointments, the processing of information and assisting patients as required.

You will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

We are a friendly and welcoming GP Practice in the heart of Killingworth, North Tyneside. The practice has a population of little over 5,500 registered patients. We have a small admin/reception team, 5 GPs who are supported by an excellent multi-disciplinary team of a Nurse, a HCA, a Nurse Associate, and a clinical pharmacist. The practice teaches medical students from Newcastle and Sunderland University.

The following are the core responsibilities ofthe Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Processpersonal, telephone and e-requests for appointments

Answerincoming phone calls, transferring calls or dealing with the callers request appropriately

Signpostpatients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Codedata on the clinical IT system

Photocopydocumentation as required

Dataentry of new and temporary registrations and relevant patient information as required

Inputdata into patients healthcare records as necessary

Directrequests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative team

Manageall queries as necessary in an efficient manner

Carryout system searches as requested

Maintaina clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.