Streetworks Reinstatement Scheduler

Streetworks Reinstatement Scheduler – Lanes Group

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.

As a works scheduler, you will be responsible for effectively planning and coordinating work of our Streetworks and Reinstatement teams throughout a designated area. You will be planning and coordinating the work through communication with internal and external customers. This is a fantastic opportunity to join a friendly, dedicated team situated in our modern and welcoming office in Lingley Mere.

Location:

United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.

Hours:

Monday to Friday – 40 Hours per week.

Salary: £25,875-£26,915 per annum (depending on experience).

• Full customer compliance interaction to support case owner process
• Schedule and manage every operation raised
• Regional ownership of schedule and customer for all work
• Monitor and jeopardy manage for planned and reactive work
• Manage the schedule in line with the case owner core principles
• Monitor and manage appointments
• Proactive customer touch points with CMEX in mind
• Support system and process improvements
• Support TM requirements
• Manage street works/permits
• Full compliance on ZOI and utility prints
• Maintain KPI/ODI levels within work bank

• CMEX Performance measures, Regulatory measures
• Operational performance measure
• Compliance with the Companies H&S policies and procedures
• Scheduling and Customer measures
• Personal and PDR measures

• Excellent customer service – both written and verbal
• Problem solving skills
• Clear and concise speaking skills
• Excellent listening skills
• Competent in IT, accurate data entry
• Team player but capable of working autonomously
• Ability to multitask
• Ability to work to deadlines
• GCSE English and Maths

• Pension
• Death in service
• Employee assistance programme
• 20 days holiday plus bank holidays
• Modern, restaurant and outdoor seating
• Subsidised gym onsite
• Car parking
• Modern Office Environment

In joining Sapphire Utility Solutions as part of the Lanes Group – the UK’s largest independent provider – we are committed to fostering a workplace culture that prioritises the well‑being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

We are an equal opportunities employer and welcome applications from under‑represented members of the community. Strictly no agencies please.