GP Receptionist

* Please note this is a full-time post. 37.5 hours to be worked Monday to Friday and may include a mixture  and  shifts*

Our aim is to get patients to the right person or place to help them, first time. As the first point of contact for many patients, the reception team play a really important role.

You'll be responsible for welcoming patients in person and on the phone and directing them to the right person or service.

This may include making sure that patients with urgent needs and no scheduled appointment are seen in a sensible way.

The role also includes important administrative duties such as booking appointments, dealing with samples and prescriptions, updating patient records and other tasks that contribute to the smooth running of the practice.

• Monday to Friday
• No Bank Holiday working
• Training and development opportunities

This is a role established to support the practice in carrying out day-to-day activities and to provide general assistance to the practice team projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

The position is challenging and suitable for someone who wishes to demonstrate initiative with a desire to develop their own skills.

Jesmond Health Partnership is a friendly, innovative, and patient-focused GP practice in Newcastle-upon-Tyne.

JHP is a forward-thinking GP practice in Newcastle. We use a digital-first system that gives patients easy access and quick solutions.

Our experienced and enthusiastic teams work hard to provide high-quality care for patients.

Main Responsibilities of Role;

• Ensure an effective and efficient reception service is provided to patients and any other visitor. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Telephone duties; making appointments, taking requests for prescriptions, taking home visit requests, contacting other providers, take concise and accurate messages.
• Reception duties; register new patients, handling prescriptions, deal with incoming patient samples, collect payments for non-NHS services.
• Administrative duties; open and process incoming mail, photocopying, deal with general queries and complaints (where appropriate), retrieve patient records, update patient records as required, assist outgoing mail from the practice.
• To have a thorough knowledge of all procedures and to work in accordance with written protocols.
• Report risks, significant problems and issues to the relevant person ensuring appropriate reporting procedures are followed.
• Any other duties which may be required from time to time.

The above is not list is not exhaustive.

The Receptionist will be required to promote and support the mission and vision of the service for which they are responsible. They will:

• Adapt to and support any changes that are implemented to improve the service.
• Provide cover for staff absence, whether this be sickness or annual leave.
• At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.
• Demonstrate their commitment by the efficient completion of all tasks allocated to them.
• Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations.
• Adhere to equal opportunities policy throughout the course of their employment.
• Ensure building security; have a thorough knowledge of doors/windows/alarm processes.
• Effectively manage own time, workload and resources.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance.

The post-holder will participate in any training programme implemented by JHP as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others.

This role is considered to be a substantive position and the jobholder will be expected to be proactive in developing their personal and business skills.

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to patients and other matters. They do so in confidence and have the right to expect that staff will respect…