Helpdesk Administrator

Position: Helpdesk Administrator (Permanent)
Location: Newcastle upon Tyne

Helpdesk Administrator – Newcastle Area – FM Service Provider

CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our client’s team on a permanent basis. This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises career progression and employee development.

This is a fantastic opportunity for an organised and proactive FM Administrator looking for a new challenge within a fast-paced, client-facing environment.

Package:

Salary up to £28,000 per annum (DOE)
Monday – Friday, 08:00am – 17:00pm (Fully office based)
Overtime paid at 1.5x / 2.0x
21 days annual leave plus bank holidays
Company pension scheme
Genuine career progression opportunities

Responsibilities:

Manage daily reactive and planned requests via CAFM system/helpdesk
Liaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractors
Act as key point of contact for allocated client, providing updates, handling queries, and issuing quotations via client portals and CAFM system
Liaise with engineers to confirm scope of works and produce reports/quotations
Source and order parts/materials from suppliers where required
Raise Purchase Orders via CAFM system and sign off contractor invoices
Monitor contractor performance against SLAs
Provide administrative support including filing, scanning, document control, and maintaining shared drives
Review weekly schedules to ensure efficient allocation of resources and skill sets
Escalate incomplete planned/reactive works to management
Prepare and issue data for monthly reporting
Update WIP reports weekly and assist with month-end financial packs

Requirements:

Previous experience in a Facilities Management helpdesk or similar administrative role
Strong organisational skills and ability to manage workload independently
Client-focused and professional communication skills
Comfortable working in a fast-paced environment

If you are an experienced FM Helpdesk Administrator looking for a new opportunity in the Newcastle area, please apply with your CV and contact details