Personal Assistant

Customer Services & Operations (CS&O) is a core function responsible for delivering simply brilliant experience to customers efficiently, consistently, and compliantly day-to-day.

The Person al Assistant support team within Customer Service and Operations (CS&O) provides proactive management of services, coordination, and administration to ensure the leadership are effectively prepared to deliver their best.

You will provide daily support to CS&O LT members with a variety of situations, decision making and prioritisation of workloads. You may be asked from time to time to also provide additional support with operational tasks for the wider function.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at

Please note:

If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

We're in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at  If you're successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre‑employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

• Proven EA/PA experience supporting senior leaders with diary management
• Organisation and prioritisation, with calm execution under pressure and sharp attention to detail
• Coordination of meetings and events, within busy diaries
• Handling of confidential information and resilience
• Naturally proactive – highlighting issues early, closing loops, and keeping momentum
• Ensure leader(s) are well prepared for meetings and materials are readily available
• Manage travel requirements, itineraries and last minute changes
• Ability to demonstrate a positive approach to continuous improvement and efficient ways of working
• Maintain documents, trackers, process expenses and approvals
• Confident communicator with senior leaders and wider stakeholders with excellent judgement, discretion, and the ability to influence and negotiate to land outcomes
• Management of system administration (e.g. CoreHR/Oracle/P2P)
• Tech‑savvy across Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint), mobile and tablet support
• Able to work independently and collaboratively, building effective relationships across CS&O & wider Group organisation

• Excellent organisational skills with the ability to multitask effectively
• Previous experience within a similar role (secretarial/ business support /personal assistant)
• Experience with minute taking and invoices
• Great judgement and interpersonal skills
• Brilliant verbal and written communication skills with the ability to remain calm and courteous under pressure
• A strong sense of initiative with the ability to work independently
• Advanced level of IT office applications (Teams, PowerPoint, Word, Excel etc.)

• Previous experience supporting at a leadership level together with experience in managing competing priorities between leadership team members
• Proactive in implementing change to help bring efficiencies
• Experience of expenses process, system use and procurement systems

• 25 days holiday per year, increasing over time to 30; option to buy more
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an…