Facilities Helpdesk Coordinator; housing

Position: Facilities Helpdesk Coordinator (housing)
Location: Newcastle Upon Tyne

Facilities Helpdesk Coordinator (Temporary) – Housing Association London SE1 (Hybrid Working) Monday – Friday, 9:00am – 5:00pm Immediate Start – Until 31st August £16.04 per hour (PAYE) About the Role We are recruiting for a Facilities Helpdesk Coordinator to join a busy Housing Association on a temporary basis while permanent recruitment is underway. This is a key role within the Facilities team, acting as the first point of contact for service requests and ensuring all facilities-related issues, both reactive and planned, are managed efficiently from start to finish.

Key Responsibilities Act as first-line contact for internal customers, external stakeholders, and contractors Manage and take ownership of helpdesk service requests , ensuring timely resolution Log, track, and update all jobs accurately on the CAFM system Coordinate contractors to ensure works are completed within agreed SLA’s Maintain regular communication with customers, providing updates on job progress Raise purchase orders in line with works raised and ensure costs are managed appropriately Handle and resolve invoicing queries , ensuring completion and closure Ensure works are scheduled, diarised, and access is arranged Produce service desk reports and support monthly reporting on contractor performance (RAG status, SLA performance) Support ad-hoc facilities needs, including reactive cover for reception or on-site teams if required Draft and circulate internal communications via email or intranet Assist with business continuity and disaster recovery planning Provide wider administrative support to the Business Support function Candidate Requirements Previous experience working in a Facilities Management (FM) helpdesk environment Experience using a CAFM system (essential) Strong organisational skills with the ability to manage multiple tasks and priorities Excellent corporate communication skills (written and verbal) Proven ability to deliver strong customer service High attention to detail and ability to track jobs through to completion Comfortable working in a fast-paced, service-driven environment Key Performance Indicators Service tickets managed and closed in line with or exceeding FM SLA’s Facilities maintained to a high standard of presentation and functionality Strong stakeholder relationships across the organisation Minimal escalation of issues through effective coordination and communication Why Apply?

Gain experience within a reputable housing association Hybrid working with a central London SE1 base Opportunity to work within a busy, professional FM team Immediate start available If you have FM helpdesk experience and are confident managing facilities requests in a fast-paced environment, we’d love to hear from you.