Receptionist, Administrative​/Clerical

Job role:

Receptionist

Job type:
Permanent

Working hours:

Full‑time: 8am – 6:30pm Monday to Friday.

Location:

Westerhope Medical Centre, Newcastle Upon Tyne

Salary: £12.71/h

We are a rapidly growing GP‑led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.

We are looking for a friendly, professional, and organised Receptionist to join our busy medical practice. The successful candidate will be the first point of contact for patients and visitors, providing excellent customer service and administrative support to ensure the smooth and efficient operation of the practice.

The Receptionist plays a key role in delivering a positive patient experience, maintaining accurate records, supporting clinical staff, and contributing to a welcoming and patient‑centred environment.

• Welcome patients and visitors in a professional and courteous manner.
• Provide information and direct patients to the appropriate services or team members.
• Maintain a friendly, helpful, and patient‑focused reception service.

• Book, amend, and cancel appointments using the practice management system.
• Manage appointment schedules efficiently and accurately.
• Assist patients with appointment‑related enquiries.

• Answer incoming telephone calls promptly and professionally.
• Respond to patient enquiries or direct calls to the appropriate team member.
• Take and relay accurate messages when required.

• Process incoming and outgoing correspondence.
• Scan, file, and maintain electronic and paper records.
• Update and maintain accurate patient information on the clinical system.
• Support clinicians and the wider practice team with administrative tasks.

• Process repeat prescription requests in accordance with practice procedures and guidelines.

• Maintain accurate patient records and ensure data quality.
• Handle confidential information sensitively and in line with GDPR and practice policies.
• Adhere to all information governance and confidentiality requirements.

• Ensure reception and waiting areas remain tidy, organised, and welcoming.
• Monitor and report any issues affecting patient experience or safety.

• Work collaboratively with colleagues across the practice.
• Support colleagues during periods of absence and increased workload.
• Contribute to continuous improvement and high standards of patient care.

• GCSE (or equivalent) in English and Mathematics.
• Previous experience working with the public or in a customer service environment.
• Administrative experience.
• Excellent verbal and written communication skills.
• Good IT and computer skills.
• Strong organisational and time‑management skills.
• Ability to work effectively under pressure in a busy environment.
• Professional, friendly, and approachable manner.
• Ability to work independently and as part of a team.
• High level of integrity, discretion, and confidentiality.

• Experience working in a healthcare or GP practice setting.
• Experience using EMIS Web or other clinical systems.
• Knowledge of health and safety procedures…