Pensions Administrator

About XPS Group

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

Location: Newcastle
Employment Type: Permanent, Full Time
Grade: Associate
Work Arrangement: Hybrid (office presence expected twice per week, additional time during initial settling in)

This is a hybrid role requiring office presence twice per week. We are looking for a Pensions Administrator to provide top‑tier administration, guiding team members, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.

• Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
• Maintain and update pension databases and systems accurately.
• Respond to internal and external queries, including those from DWP and HMRC.
• Perform both automated and manual pension benefit calculations.
• Draft and issue customer correspondence using the Electronic Document Management system (EDM).
• Support non‑financial updates (e.g., address changes) and assist with checking work as experience grows.
• Collaborate with internal teams and external partners to deliver comprehensive client service.
• Accurately log time and meet utilisation targets using the Virtual Office system.

• Some office‑based experience, ideally within financial services or pensions, is preferred but not essential.
• Basic awareness or understanding of the pensions industry is beneficial.
• Strong numerical aptitude, demonstrated through academic or work experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
• High attention to detail and accuracy in written and numerical tasks.
• Strong communication and interpersonal skills, both written and verbal.
• Positive, flexible, and proactive approach to learning and responsibilities.
• Able to follow procedures, take ownership of tasks, and work effectively in a team.

• Educated to A-Level, Degree, or equivalent standard.
• GCSEs in Maths and English (minimum grade B or equivalent).
• Willingness to study for a relevant pensions qualification (e.g., CPC, DPC, RPC, APMI).

• Commitment to a career in pensions administration and continuous improvement.

• Competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility.
• Pension matching, healthcare plans, life assurance, and retailer discounts.
• Flexible benefits scheme, employee assistance, and digital GP service.
• Paid volunteer days and referral bonuses for successful candidate referrals.

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.