Host, Administrative​/Clerical, Office Administrator​/ Coordinator

We are recruiting a Welcome Host to be part of the Rapport team, based at our client's office in Newcastle. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day. This is the ideal role for someone who has an incredible ability to spark immediate rapport with the guests arriving to the building.

Type of contract:
Full-time, Permanent.

Hours:

40 per week (on a shift rota basis from Monday to Friday between 7 AM and 7 PM with flexibility as per client's needs).

• Financial Freedom: exclusive travel and grocery discounts, life assurance and cash rewards.
• Secure Your Future: contributory pension scheme.
• Health Matters: wellness programs, Employee Assistance Program and digital GP services.
• Career Growth: learning and development opportunities.
• Recognition: WOW Awards for outstanding contributions.
• Community Giving: one paid day off each year to support a cause.

• Provide excellent service to clients and customers arriving to the office, ensuring Receptionist duties meet the highest standards.
• Direct visitors to the appropriate individual, meeting room and office as required.
• Offer refreshments to all visitors.
• Provide accurate information via telephone, email and in person, in line with agreed standards.
• Keep the Reception area tidy and presentable, with all necessary stationery and material.
• Liaise with key internal and external stakeholders to support smooth day‑to‑day operations.
• Support ad‑hoc requests as required by the business.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Have previous customer service experience.
• Have a positive, outgoing personality and can build rapport with key stakeholders.
• Be proactive, flexible, adaptable, with great attention to detail and a desire to learn and grow.
• Display excellent personal presentation and interpersonal skills.
• Be computer literate with excellent verbal and written communication skills, using professional telephone and email etiquette.
• Demonstrate the ability to work independently and manage own workload.

Rapport Guest Services is a multi‑award‑winning company delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland and globally.

We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.