Clerk​/Receptionist

Clerk/Receptionist

The closing date is 13 July 2026

An exciting opportunity has arisen within Urology for an enthusiastic, self-motivated and hardworking experienced Clerk/Receptionist to join our admin team.

The Urology Department at Freeman Hospital is one of the leading providers of urology services in the UK. We cater to patients in the Northeast - around Newcastle upon Tyne and extending into Cumbria and the Scottish borders.

The successful applicants should possess excellent customer care, IT, organisational and communication skills. Coupled with a confident telephone manner, a good eye for detail and the ability to use their own initiative along with previous experience of working in a fast-paced reception environment. Working well as part of a team and a positive proactive attitude is essential.

You will be expected to organise and prioritise your own workload and this will require you to be flexible and adaptable to meet the changing needs of the service.

• Interview Date Tuesday 21 July 2026
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

The primary focus of the role is to provide reception services across three busy outpatient areas within the urology service. Duties include but are not limited to the timely checking in and out of patients for appointments, playing an active role in a high volume call queue and administrative preparation of clinics across the service.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:
Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

• To provide an effective and efficient out-patient reception and administrative service across the organisation ensuring that a high quality of customer care is delivered.
• To continue to develop and maintain competencies in all areas of work.

• Good literacy and numeracy skills
• IT skills in Windows-based applications
• Ability to communicate with members of the public, all staff and health care providers

• Previous reception/clerical experience
• Previous customer care experience

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust