Business Administration Apprentice

Duration: Apprenticeship Programme (2-year fixed term contract)
Qualification Gained: Business Administration

At Story Homes, we’re passionate about delivering high-quality homes and exceptional customer service. Our Aftercare Team plays a vital role in supporting homeowners once they have moved into their new home, ensuring any queries or issues are dealt with professionally and efficiently.

As a Business Administration Apprentice, you’ll gain valuable hands‑on experience while working towards a nationally recognised apprenticeship qualification. You’ll receive support from experienced colleagues and develop the skills needed for a successful career in business administration and customer service.

• Provide administrative support to the Aftercare Team.
• Answer telephone calls and respond to customer enquiries in a professional and friendly manner.
• Log customer requests and maintain accurate records using internal systems.
• Schedule appointments for Aftercare Coordinators and Technicians.
• Liaise with customers, subcontractors, and internal departments to ensure issues are resolved efficiently.
• Prepare correspondence, reports, and other business documentation.
• Maintain electronic and paper filing systems, ensuring records are accurate and up to date.
• Support the team with general office administration, including scanning, filing, and data entry.
• Attend training sessions and work towards completing your apprenticeship qualification.
• Contribute positively to the business while delivering excellent customer service.

• Eligibility to work in the UK
• Minimum of 5 GCSEs (or equivalent) at Grade 4 or above, including English and Mathematics.
• A positive attitude and willingness to learn
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Good IT skills, including Microsoft Office (or a willingness to learn)
• Ability to manage your time effectively and work as part of a team
• A professional and customer-focused approach
• An interest in business administration and delivering excellent customer service.

• Full training and support to achieve a recognised business administration qualification
• Hands‑on experience within a busy Aftercare department of a leading house builder
• Career development and progression opportunities within Story Homes
• Mentoring and support from experienced colleague
• Experience using business systems and developing key administrative skills
• Valuable customer service experience in a professional office environment

This vacancy will close on Tuesday 28 July 2026.

If you have any questions or queries, please email our HR Team at