Administrative Officer

Join Our Client's Operational Delivery Team as an Administrative Officer - Newcastle or Exeter

Are you organised, customer-focused, and eager to develop your skills in a busy public service environment? Our client, a reputable organisation committed to delivering essential services to the public, is hiring for a friendly and dedicated Administrative Officer to join their Personal Insolvency Team. This is a fantastic opportunity to gain valuable experience in administrative support and customer service within a dynamic team.

• Supporting the processing of applications for debt relief and claims from the public
• Responding to a wide range of customer enquiries via phone and email
• Inputting and updating information accurately on office databases and case management systems
• Collaborating with colleagues to ensure smooth operational delivery
• Providing excellent customer service to members of the public and debt advice organisations

• Strong organisational skills with the ability to prioritise tasks effectively
• Excellent written and verbal communication skills, with clarity and accuracy
• Ability to work well as part of a team, demonstrating flexibility and support for colleagues
• Proficiency in MS Office applications, including Outlook, Word, and Excel
• A proactive attitude and a commitment to delivering high-quality service

• Location:
  
  Newcastle or Exeter
• Salary: £13.86 per hour from day one
• Working hours:
  
  Three 7.30-hour days and one 7-hour day per week, with some flexibility
• Attendance:
  Approximately 60% office presence (3 days), with full-time office attendance required for the first two weeks
• Contract:
  
  Ongoing

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.