Receptionist, Administrative​/Clerical

• Location:
  
  Newcastle upon Tyne
• Contract:
  
  Permanent
• Hours:
  
  35 hours per week, Monday to Friday
• Working pattern:
  Alternate weekly shifts (Week 1: 8:30am – 4:30pm, Week 2: 9:00am – 5:00pm)

Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Receptionist to join our Newcastle Upon Tyne office.

As the first point of contact for visitors, clients and colleagues, you'll play a vital role in creating a welcoming and professional environment while supporting the smooth day-to-day running of the office. Combining reception duties with a range of administrative responsibilities, you'll help ensure operations run efficiently, delivering excellent service and support across the business from our modern, city-centre office with close transport links.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

• Acting as the first point of contact for visitors, providing a professional and welcoming reception service.
• Managing incoming telephone calls and directing enquiries to the appropriate teams and colleagues.
• Supporting the day-to-day administration of the office, ensuring a smooth and efficient working environment.
• Coordinating meeting rooms, visitor arrangements, post, deliveries and courier services to support the smooth running of the office.
• Maintaining reception and communal areas to a high standard, creating a positive experience for visitors and employees.
• Assisting with administrative tasks including document preparation, data entry, filing and record management.
• Supporting colleagues across the business with ad hoc administrative and office support activities.
• Ordering and monitoring office supplies, ensuring stock levels are maintained.
• Working collaboratively with colleagues to deliver an excellent service and contribute to the smooth running of the office.

• Strong communication skills
• Excellent personal interaction skills, the role will include interactions with clients and colleagues based in Newcastle and beyond.
• Experience of data input
• Appropriate IT skills

• A competitive salary - let's discuss it
• Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
• Annual Bonus scheme (Discretionary based on individual and company performance)
• Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
• 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
• Career development opportunities with funded support and financial incentives for all professional qualifications.
• An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.

"This is an important role within Lycetts. The personal service we give to our clients through our reception team in handling calls and hosting visitors to the office sets the standard for our client inter-actions. Joining our reception team provides a rewarding role for somebody who is personable and wants to do a great job working alongside a great team of people across our business."

/pAbout Us

The Lycetts Group has over 60 years’ experience of providing a comprehensive range of insurance, risk management and financial advice to a broad cross section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and…