Senior Administrator

Location: Newcastle upon Tyne

We are seeking a proactive, highly organised Senior Administrator to deliver high-level operational support, coordinate complex administrative workflows, and act as a central anchor for our business operations. In this role, you will oversee essential administrative functions, maintain strict quality control, and streamline processes to ensure seamless service delivery across internal teams and external stakeholders.

KEY RESPONSIBILITIES

* Operational Coordination:
Oversee day-to-day administrative operations, prioritizing team tasks, managing inbox/query queues, and ensuring high-volume workflows are executed seamlessly.

* Process & Quality Control:
Audit administrative outputs, maintain accurate digital record-keeping systems (CRM/ERP/CAFM), and continuously refine office procedures to boost overall efficiency.

* Stakeholder & Client Liaison:
Act as a key escalation point for incoming inquiries, supplier communications, and senior management support, delivering professional and solution-focused resolutions.

* Reporting & Data Management:
Track operational KPIs, compile performance reports, and maintain accurate documentation for internal audits and leadership reviews.

* Team Guidance:
Provide informal mentorship and daily coordination for junior administrative staff, fostering a collaborative, supportive, and productive environment.

Essential Skills & Experience

* Administrative Background:
Proven track record in a Senior Administrator, Project Coordinator, or High-Volume Administrative role within a fast-paced environment.

* Organisational Excellence:
Exceptional multi-tasking skills with the ability to manage competing priorities, meet tight deadlines, and maintain immaculate attention to detail.

* Communication & Interpersonal

Skills:

A natural, articulate communicator capable of engaging effectively with colleagues, executive leaders, suppliers, and external clients.

* Tech-Savvy:
Highly proficient across Microsoft Office (Advanced Excel, Outlook, Teams, Word) and comfortable adapting to specialized CRM, ERP, or CAFM management platforms.

* Problem-Solving Mindset:
Proactive and resourceful, with a calm approach to troubleshooting complex admin challenges under pressure.

WHAT WE OFFER

* Competitive salary and performance-aligned benefits package.

* Clear avenues for career progression and continuous professional development.

* A supportive, collaborative, and rewarding working culture.

HOW TO APPLY

If you are an ambitious administrative professional ready for your next career move, apply online today or contact Astrid Camacho at Branta Recruitment for a confidential conversation