Accommodation Administrator

The Accommodation Administrator will provide efficient administrative and customer service support to the Accommodation Manager and wider accommodation team. The role will focus primarily on the day-to-day administration of the residence, ensuring that accommodation records, tenancy documentation, customer communications and operational processes are maintained accurately and efficiently.

The successful candidate will provide a professional and welcoming service to students, parents, colleagues and external stakeholders, while supporting the smooth running of the accommodation.

• Provide day-to-day administrative support to the Accommodation Manager and accommodation team.
• Maintain accurate and up-to-date student, tenancy and accommodation records.
• Process and maintain tenancy/licence agreements, guarantor information and other relevant documentation.
• Assist with room allocations, bookings, lettings and occupancy records.
• Support check-in and check-out administration, ensuring all relevant documentation is completed and recorded.
• Respond to student, parent and stakeholder enquiries by email, telephone and in person.
• Maintain effective communication with students regarding accommodation, payments, maintenance, inspections and general enquiries.
• Assist with rent administration, payment records and outstanding balances, escalating issues where appropriate.
• Ensure all required documentation is completed, stored and maintained in accordance with company procedures.
• Assist with Right to Rent checks and ensure relevant documentation is recorded and stored appropriately.
• Maintain organised electronic and paper filing systems.
• Prepare reports, spreadsheets, correspondence and other administrative documents as required.
• Record and monitor maintenance and housekeeping requests and liaise with relevant contractors and colleagues to ensure issues are followed up.
• Assist with regular accommodation inspections and maintain accurate records of findings and actions.
• Support the administration of Health & Safety checks, compliance records and other statutory documentation.
• Assist with the organisation and administration of student activities and community events.
• Support marketing and promotional activities, including maintaining accommodation information, photographs and social media content where required.
• Assist with agent, parent and partner visits to the residence.
• Work collaboratively with colleagues within the accommodation and college teams.
• Maintain confidentiality and handle student information in accordance with company policies and data protection requirements.
• Provide general administrative support to ensure the residence operates efficiently.
• Undertake any other reasonable administrative duties requested by the Accommodation Manager.

• Manage and update accommodation databases and systems.
• Process applications, bookings and room allocation information.
• Maintain accurate records of room availability and occupancy.
• Prepare and issue relevant accommodation documentation.
• Assist with student arrivals, departures and room changes.
• Ensure documentation is completed correctly and within required timescales.
• Follow up outstanding paperwork and information.
• Maintain accurate records of communications and actions taken.
• Assist with the preparation of regular occupancy and administrative reports.

• Provide a friendly, professional and responsive service to students.
• Deal with routine enquiries promptly and escalating more complex issues appropriately.
• Assist students with accommodation-related queries and provide accurate information.
• Communicate effectively with parents, college staff, contractors, agents and other stakeholders.
• Maintain a positive and welcoming environment within the residence.

• Log and monitor maintenance requests.
• Liaise with contractors and internal teams regarding outstanding works.
• Maintain records of completed and outstanding maintenance.
• Assist with scheduling inspections, repairs and servicing.
• Maintain records relating to housekeeping, maintenance and Health & Safety.
• Escalate urgent maintenance or safety concerns to the Accommodation Manager.

• Assist with maintaining compliance records in accordance with company policies and relevant legislation.
• Support the administration of Health & Safety documentation.
• Ensure Right to Rent documentation is checked and recorded in accordance with company…