Apprentice Medical Receptionist

Two apprenticeships at Heaton Road Surgery, a GP practice, running over two years. The role supports the front desk and admin team, greeting and booking in patients, answering calls, handling appointments and prescription requests, and keeping records accurate. The desk runs weekday hours with a late surgery on Tuesdays. No prior general practice experience is needed, as full training is given.

• Greet patients and book them into the computer system on arrival
• Answer the phones and deal with all enquiries
• Book and amend appointments
• Take in prescription requests at reception
• Direct patients to the waiting room and notify them of clinic delays
• Deal with enquiries from healthcare professionals and other agencies
• Carry out administration such as registrations, deductions and booking interpreters
• Extract notes and patient summaries from the computer
• Register new patients following practice protocol
• Attend to patients in an emergency in the practice and notify a doctor or nurse
• Record accidents, near misses and untoward incidents, and report them to the Team Leader
• Complete the morning and evening checklists and set the out of hours message

• English Language GCSE or equivalent
• Mathematics GCSE or equivalent

• Excellent verbal communication
• Fluency in spoken English
• Good written communication
• Computer literacy with a range of office software
• Diplomacy and discretion
• Ability to work under pressure

• Conscientious and reliable
• Team player
• Open and friendly personality
• Neat appearance