Appointment Centre Administrator

This administrative post sits in the Appointment Booking Centre at The Newcastle upon Tyne Hospitals NHS Foundation Trust, which handles over 280,000 patient appointments a year. The work centres on heavy call volumes and a customer-focused administrative service for patients, the public and clinical staff. It is a 37.5-hour weekly role in a busy telephone setting, with flexible working considered. Interview is on 11 November 2026, and outpatient experience is useful but not required, as training is given.

• Manage a large volume of inbound and outbound calls in a timely manner
• Provide an effective and efficient administrative service at the Appointment Booking Centre, ensuring high-quality customer care
• Develop and maintain competencies in all areas of work

• NVQ Level 2 in an appropriate subject (or on pathway), or equivalent qualification or experience

• Good literacy and numeracy skills
• IT skills in Windows-based applications
• Communicating with members of the public, all staff and healthcare providers
• Excellent organisational, communication and interpersonal skills
• Prioritising work and handling difficult situations
• Working effectively as part of a multi-disciplinary team

• A flexible approach to working
• Commitment to delivering a first-class administrative service

• Previous administration experience
• Previous customer care or reception experience
• Previous call centre or patient contact centre experience
• Previous outpatient department experience

• Flexible working arrangements considered
• Staff benefits set out in an attached document
• Training given to those new to outpatient work