Clerical Assistants

We are looking to recruit enthusiastic Clerical Assistants to provide high-quality administrative support to our Community Clinics and Services across Newcastle. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service., Working alongside clinical and administrative colleagues, you will help manage a varied workload within a fast-paced environment.

You will be responsible for handling telephone enquiries, processing referrals, maintaining electronic patient records using Systm One, and providing general administrative support to community-based clinical services.,

• Providing comprehensive clerical and administrative support to community clinical teams.
• Handling telephone enquiries from patients, carers, service users and healthcare professionals in a professional and compassionate manner.
• Maintaining accurate electronic records using Systm One and other Trust systems.
• Managing appointments, referrals and correspondence in accordance with local procedures.
• Working collaboratively with colleagues to support the delivery of high-quality patient care.
• Ensuring confidentiality is maintained at all times in line with Trust policies and procedures
• To provide a high standard of support to Clinical staff handling telephone calls.
• To use an electronic referral process (Systm One) to ensure requests are responded to in a professional, confidential and efficient manner.
• To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
• To communicate directly with members of the public and other services.
• To abide by Trust policies and procedures.
• To be an effective part of the team contributing to the departmental objectives.
• Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.
• Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care?, The successful candidate will be able to prioritise their workload effectively, communicate confidently with a wide range of people, and respond positively to the changing demands of the service. Accuracy, attention to detail and a commitment to delivering excellent customer service are essential.
• Office Procedures
• Microsoft Office IT packages, Customer Care skills
• Awareness of the need for confidentiality at all times
• Working as part of a team
• Working with minimum supervision using own initiative
• Ability to work within a changing environment
• Keyboard skills, Experience of using Systm One IT package (training will be given)
• Awareness of NHS policies and procedures, NVQ Level 2 or equivalent qualification / experience
• As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

With around 2 million contacts with patients every year, we deliver care from:
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.

Administrative staff within these services work between 8:00am and 10:00pm on a rota basis, including evenings, weekends and bank holidays. Actual working hours for these posts will be discussed  you are a team player with a positive attitude and a commitment to delivering excellent administrative support within NHS community services, we would love to hear from you.