Education Administrator

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Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 18 November 2026

We are looking for a motivated, enthusiastic and highly-organised individual to join our Professional Services Education Support Team. You will work closely with professional service colleagues and academic leads to ensure effective and efficient administrative processes and support within the School of Geography, Politics and Sociology.

You will be a problem solver with initiative and a can-do attitude, and will be adaptable and flexible in your approach. You will have relevant administrative experience, particularly in process delivery and development, and customer service. You will have a 'people person' with an ability to work in and across teams, and will be committed to providing an excellent student and colleague experience.

The position is fixed term for 12 months (maternity cover) and offered on a part-time basis (
22.5 hours per week) with a January start date. The role is predominantly campus-based on the City Campus in Newcastle upon Tyne. We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our Benefits Website page .

Informal enquiries may be made to Leeann Bewick , Operations Co-ordinator.

• Provide expert guidance to students and academic colleagues, responding to standard and non-standard queries and requests quickly and efficiently and referring onwards where appropriate.
• Lead on the collation of student and education-related data and documentation using University systems, monitoring accuracy and ensuring timelines are managed and met.
• Support student-related activities such as external audits, Personal Extenuating Circumstances and Boards of Examiners processes.
• Co-ordinate and provide administrative support for Education related committees and meetings.
• Provide professional support and training to School Education Assistants.
• Support the administration and delivery of education and student experience related activities, as required, for example student induction and open days.
• Contribute to the continuous improvement of processes across the faculty
• Understand and implement relevant policies and procedures

• Work experience in an administrative or customer service setting, ideally in an educational organisation
• Up to date and relevant digital skills
• Strong numerical and data management skills, with attention to detail
• Ability to manage own, and other's time and targets effectively to meet deadlines
• Ability to use initiative and judgement to resolve problems independently
• Excellent speaking and writing skills, with capability to customise communications for different audiences
• Ability to deal with sensitive information and maintain confidentiality
• Ability to work calmly under pressure and to manage competing deadlines
• Ability to work independently and as part of a team
• Work calmly under pressure and to manage competing deadlines

• A positive, proactive and professional attitude
• Commitment to excellent customer service
• Works in a planned and structured way
• Uses own and others time effectively
• Ensures that all activities are completed on time
• Keeps fellow team…